At TGW Shop, we aim to deliver your orders quickly and securely. Please read our shipping policy below to understand how we process and deliver your items.
⏳ Order Processing Time
- All orders require 3–4 business days for preparation before shipping.
- Orders placed on weekends or public holidays will begin processing the next business day.
🚚 Shipping Time
- Standard shipping takes 4–5 business days to most destinations.
- This means the total delivery time is approximately 7–10 business days (processing + shipping).
Please note: delivery times are estimates and may vary due to factors outside our control, such as customs delays, weather, or courier issues.
🌏 Shipping Destinations
We proudly ship across Australia and internationally.
- Australia: Fast and reliable nationwide shipping.
- New Zealand: All orders are 100% Tax & Duty-Free! 🎉
- Pacific Islands: We also ship to the following regions:
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Solomon Islands
- Vanuatu
Note: For these destinations, taxes and duties are charged extra and are the responsibility of the customer.
📬 Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
⚠️ Customs, Duties & Taxes
- For orders outside Australia, customs policies vary by country.
- Customers are responsible for any additional customs duties, import taxes, or fees (except for New Zealand, which is duty-free).
✅ Important Notes
- Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for delays or lost parcels due to incorrect information.
- Delivery delays may occasionally occur during busy periods (e.g., holidays, sales).
Have a Question? We’re Here to Help!
If you have any questions about your order or our shipping, our friendly customer care team is ready to assist.
Contact us anytime at: info@tgw-media.com
✨ TGW Shop – Curated Finds for Everyday Living
We’re thrilled to bring our curated products straight to your door, wherever you are!